Terms

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Terms and Conditions

Last Updated: [01-04-2026]

These Terms and Conditions (“Terms”) govern the use of services provided by E Facilities Management and Solutions (“Company”, “we”, “us”, “our”), a translation service provider based in India. By accessing or using our services, you agree to be bound by these Terms.

1. Services

We provide translation, localisation, proofreading, and related language services across multiple domains. All services are subject to availability and confirmation.

2. Acceptance of Orders

  • A project is deemed accepted only after written confirmation (email/portal).
  • We reserve the right to refuse any project at our discretion.
  • Client must provide accurate and complete source material.

3. Pricing and Payment

  • Pricing is based on word count, language pair, complexity, and turnaround time.
  • All prices are quoted in INR unless stated otherwise.
  • Payment terms:
    • Advance payment may be required for new clients.
    • Remaining payment due within [x] with 30 days of invoice.
  • Late payments may attract interest or suspension of services.

4. Delivery and Timelines

  • Timelines are estimates and may vary based on project scope.
  • Delays caused by incomplete or unclear source material are not our responsibility.
  • Delivery is considered complete once files are sent via agreed communication channel.

5. Revisions and Quality

  • We ensure reasonable accuracy and quality.
  • Clients must notify issues within [x] with 14 days of delivery.
  • We offer free revisions only for errors directly attributable to us.
  • No revisions for stylistic preferences unless agreed.

6. Confidentiality

  • All client materials are treated as confidential.
  • We do not disclose content to third parties without consent.
  • However, we may use subcontractors bound by confidentiality obligations.

7. Intellectual Property

  • Client retains ownership of original content.
  • Translated content ownership transfers to client only after full payment.
  • We reserve the right to refuse work involving illegal or infringing material.

8. Limitation of Liability

  • We are not liable for:
    • indirect or consequential damages
    • losses due to misuse of translated content
  • Our maximum liability is limited to the value of the project fees paid.

9. Cancellation Policy

  • Projects cancelled after commencement may incur charges based on work completed.
  • No refund once a substantial portion of the work is delivered.

10. Use of Third Parties

  • We may assign work to qualified translators or subcontractors.
  • All such parties are bound by confidentiality and quality standards.

11. Force Majeure

We are not liable for delays or failure due to events beyond our control, including natural disasters, internet failures, strikes, or government actions.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India, and disputes shall be subject to the jurisdiction of courts in Mumbai.

13. Amendments

We reserve the right to modify these Terms at any time. Updated versions will be posted on our website.

14. Contact Information

For any queries, contact:
E Facilities Management and Solutions
Email: translation@efmands.com

15. Non-Disclosure and Confidentiality (NDA)

15.1 Definition of Confidential Information

“Confidential Information” includes all materials, documents, data, communications, source content, translations, business information, personal data, or any other information disclosed by the Client to the Company, whether in written, electronic, or oral form, that is not publicly available.

15.2 Obligation of Confidentiality

The Company agrees to:

  • Maintain strict confidentiality of all Confidential Information received from the Client.
  • Use such information solely for the purpose of providing the agreed services.
  • Not disclose, publish, or distribute Confidential Information to any third party without prior written consent of the Client.
15.3 Permitted Disclosure

Confidential Information may be shared only:

  • With employees, translators, or subcontractors who are directly involved in the project, and
  • Only on a need-to-know basis, provided such parties are bound by confidentiality obligations no less stringent than those in this clause.
15.4 Data Security

The Company shall implement reasonable administrative, technical, and organisational measures to protect Confidential Information from unauthorised access, loss, misuse, or disclosure.

15.5 Exclusions

Confidential Information does not include information that:

  • Is already in the public domain without breach of this agreement,
  • Was lawfully obtained from a third party without confidentiality obligations,
  • Is independently developed without use of the Client’s information, or
  • Is required to be disclosed by law or court order (with prior notice to the Client where legally permissible).
15.6 Duration of Obligation

The confidentiality obligations under this clause shall remain in effect:

  • During the term of the engagement, and
  • For a period of 2 years after completion or termination of services (or longer if required by law).
15.7 Return or Deletion of Information

Upon request or completion of services, the Company shall:

  • Return or securely delete Confidential Information,
  • Except where retention is required for legal, regulatory, or internal record-keeping purposes.
15.8 Remedies

The Client shall be entitled to seek injunctive relief or other legal remedies in case of breach of this confidentiality obligation, in addition to any other remedies available under applicable law.