Effective Date: [01-04-2026]
Last Updated: [01-04-2026]
E Facilities Management and Solutions (“Company”, “we”, “our”, “us”) is committed to protecting the privacy and confidentiality of our clients, website visitors, partners, and service providers.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with:
- The General Data Protection Regulation (EU) 2016/679 (GDPR)
- The Digital Personal Data Protection Act, 2023 (India) (DPDP Act)
- Other applicable data protection and privacy laws
1. Scope of This Policy
This Policy applies to:
- Visitors to our website
- Clients and prospective clients
- Vendors and partners
- Job applicants
- Individuals whose personal data may appear in documents submitted for translation
2. Personal Data We Collect
We may collect the following categories of personal data:
A. Information You Provide Directly
- Name, job title
- Company name
- Email address
- Phone number
- Billing and payment details
- Billing and payment details
- Project-related documents and content
B. Automatically Collected Information
- IP address
- Browser type and device information
- Cookies and usage analytics
- Website interaction data
C. Sensitive Personal Data
In certain translation projects (e.g., medical or legal documents), sensitive personal data may be processed strictly as instructed by the client and subject to enhanced confidentiality safeguards.
3. Legal Basis for Processing (GDPR Compliance)
Under GDPR, we process personal data based on:
- Contractual necessity (to deliver translation services)
- Legal obligation (regulatory compliance)
- Legitimate interests (business operations and security)
- Consent (marketing communications, where applicable)
We do not process personal data without a valid lawful basis.
4. Purpose of Data Processing
We use personal data to:
- Provide translation and localization services
- Manage client accounts and billing
- Respond to inquiries and support requests
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
- Maintain internal security and fraud prevention systems
We process data strictly for specified and lawful purposes.
5. Confidentiality of Client Documents
As a professional translation service provider, we:
- Treat all client materials as strictly confidential
- Execute Non-Disclosure Agreements (NDAs) upon request
- Restrict document access to authorized personnel only
- Use secure file transfer protocols
- Apply data encryption where applicable
We do not use client documents for any purpose other than service delivery.
6. Data Sharing and Disclosure
We do not sell personal data.
We may share data only with:
- Authorized linguists and project managers (under confidentiality agreements)
- IT and cloud service providers (under data processing agreements)
- Legal or regulatory authorities where required by law
All third parties are contractually bound to maintain data security and confidentiality.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA) or India, we ensure:
- Adequacy decisions by relevant authorities, or
- Standard Contractual Clauses (SCCs), or
- Equivalent legal safeguards as required under GDPR and DPDP Act
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill contractual obligations
- Meet regulatory requirements
- Resolve disputes
- Enforce agreements
After the retention period, data is securely deleted or anonymized.
9. Data Security Measures
We implement appropriate technical and organizational measures, including:
- Encrypted file transfers
- Secure servers and firewalls
- Role-based access controls
- Multi-factor authentication
- Regular security audits
- Confidentiality agreements with staff and vendors
While we maintain high security standards, no digital system is entirely risk-free.
10. Your Rights Under GDPR (EU Residents)
If you are located in the European Union, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Erase data (“Right to be Forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
Requests can be submitted to: [Insert Contact Email]
11. Your Rights Under India’s DPDP Act, 2023
If you are a Data Principal under Indian law, you have the right to:
- Access information about your personal data
- Correction and erasure of personal data
- Grievance redressal
- Nominate another individual to exercise your rights in case of incapacity or death
You may contact our Grievance Officer at:
Name: Sameer Shah
Email: sameer@efmands.com
Address: #5, Belvedere, Bldg. No. 23, Behind RNA Continental, Subhash Nagar, Chembur, Mumbai – 400 071
We will respond within the timelines prescribed under applicable law.
12. Cookies and Tracking Technologies
We use cookies to:
- Improve website functionality
- Analyze traffic patterns
- Enhance user experience
Users may control cookie preferences through browser settings.
For more details, please refer to our [Cookie Policy].
13. Marketing Communications
We send marketing emails only where:
- Consent has been obtained, or
- Lawful business interest applies
You may unsubscribe at any time using the link provided in our emails.
14. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.
15. Data Breach Notification
In the event of a personal data breach:
- We will assess the risk promptly
- Notify relevant authorities as required under GDPR or DPDP Act
- Inform affected individuals where legally mandated
16. Changes to This Privacy Policy
We may update this Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date
17. Contact Information
For privacy-related inquiries, data access requests, or complaints, please contact:
E Facilities Management and Solutions
#5, Belvedere, Bldg. No. 23, Behind RNA Continental, Subhash Nagar, Chembur, Mumbai – 400 071
Email: translation@efmands.com
Phone: +91 22 35599644.